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Computer Gurus build long-term relationships
with their computer clients. Subject to credit approval, we invoice clients for services
performed including telephone support. All invoices are net 15.
To access Computer Gurus via the telephone, you must be one of our customers with
credit approved. The minimum charge for telephone support is 15 minutes and we invoice
in quarter hour increments.
A one hour minimum (plus applicable travel time) applies to all on-site computer
work and all repair work performed at our Sacramento repair facility. We provide
estimates before any repair work begins including hardware and labor costs. We require
customer approval before work begins. Estimated delivery / completion time varies
but most problems are solve the same day.
For computer training, consider pre-purchased
blocks of five or ten hours. Rates vary, depending on the number of hours purchased.
Minimum training session length is one hour, but there is no maximum training session
length. In private sessions, we can train more than one individual at the same time.
Call for rates. If training is pre-purchased in blocks, training must be completed
within six months of the initial training session. A training appointment constitutes
a firm commitment between Computer Gurus and the client. Unless a 24-hour notice
is given to cancel a training session, the client will be invoiced for the training.
The client is responsible for all software used during training. Prior to training,
the client must provide proof of ownership of each software title. The latest version
of the software is not required. Here's the catch – Computer Gurus will not
load non-licensed software on any computer nor will we train using any copied software.
Computer Gurus does not guarantee a particular software package will provide the
client with the desired results. Training only is intended to teach clients to use
their software. Computer Gurus will evaluate software for a client and make recommendations
for client's needs.
Learning new software (or becoming more productive with existing software) can be
a frustrating experience and the learning curve can be very steep. Students with
keyboard or data-entry challenges become even more frustrated during training. One-on-one
training is intense, but training is paced to the client's needs. Optimal
training is performed at client's home or office during times when there are
no outside distractions. A short break every 30 minutes is desired, but not required.
Training sessions can be scheduled anytime between 6:00 AM and 9:00 PM, seven days
a week.
All training is 100% guaranteed. If client isn't 100% satisfied with a trainer
or with a training session, notify Computer Gurus (in writing within five days of
the training session) for a refund of the training fee for that session. Some items
aren't covered by our 100% money-back guarantee. These include such things
as hardware or software issues not caused by the trainer, non-productive session
because of client distractions, clients pre-occupied with other work, or clients
who are keyboard challenged, etc.
New hardware installed by Computer Gurus carries a warranty from the manufacturer
and Computer Gurus will assign this warranty to the client. Typically, hard drives
carry a three year warranty, sound and video cards carry a one year warranty, and
miscellaneous hardware carries a 30 day warranty. If we provide used parts (of course,
with client's knowledge and prior approval), these parts will be indicated
on the invoice. The warranty on used parts is 90 days for parts and 30 days for labor.
Computer Guru's labor is warrantied for 30 days. Upon completion of a job,
the client will sign a completion form indicating the computer work was performed
and their computer functions normally. Computer Gurus are not responsible for hardware
or software modifications made after we leave the office.
Guru does not train or support computer game software. With few exceptions, computer
games are the root of many computer problems. We repair computers rendered inoperative
by computer games, but we will not warranty our work if, after we finish our service,
computer games are reloaded on the just-repaired computer. Bottom line – computer
games void our labor guarantee policy.
Computer Gurus has two words about laptops – "No fix." Our suggestion is
to return your inoperative laptop to the place of purchase or the manufacturer. However,
we will assist with software installation and training on laptop computers.
Computer Gurus Thanks
and Acknowledge the Efforts of the Following
To Suzon W. of Goddess Graphics
for her untiring efforts to get all the original artwork just right. For all the
extra hours of work which were never billed, Guru says "thank you, thank you,
thank you."
To Allen B. for assembling the parts and pieces of Guru's website into an
Internet presence which is both exciting and informative.
To Harold P, trusted tax advisor, who hinted for years it was time to organize the
computer business into a viable entity.
To the following customers, support personnel, and friends who graciously gave their
time to proof read, comment, and ultimately to bless all the words appearing on Guru's
web site. You know who you are, but here's the list – Dwight B, James D, John
F, Will K, Catherine L, Jeri L, Wade L, John M, Clint Q, Suzon W, and Robert Z.
Computer Gurus also thank their loyal customers (past, present, and future) for taking
time to visit www.ComputerGurus.org and asking Computer Gurus to assist them to maximize
their computer experience and solve any concerns occurring during the journey.
gu·ru Pronunciation Key (gr, g-r)
n. pl. gu·rus
1. A trusted counselor and
adviser; a mentor. |
Fax: 916.422.2535
Serving Northern California
and Northern Nevada Emergency
Service Available 24/7/365 916.449.9590
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